الاستبدال والاسترجاع

The replacement and return* guarantees your children’s happiness upon receipt of all your products intact and matching the specified specifications. The color shade may differ slightly from the pictures due to lighting and brightness.* In case of submitting a return or replacement request at the customer’s wish without any reason related to the safety of the products and specifications, it is done as follows: Each customer has a period of 7 days after receiving the order to request a return or 7 days for an exchange.* Conditions for requesting a return: The allowed period for return is 7 days from the date of receipt. The allowed period for exchange is 7 days from the date of receipt. Return the product in its original packaging, in its original condition with all accessories and the original box. Do not install or use the product. How to create a return request? You can create a return request by contacting customer service and submitting a return request through them, as our staff are available daily to serve you via the chat icon on the website, or through WhatsApp, or social media channels. After a maximum of 3 days from placing the order, a representative will be sent to return the order. Products that cannot be returned: This is a list of products that cannot be returned or exchanged: 1. Beds, bedspreads, and mattresses. 2. Customizable products that you requested to be specially designed for you. 3. Products that you have used or installed and are no longer in the same condition as when received. 4. Damaged products due to misuse or showing signs of damage and wear. 5. Orders shipped internationally (outside Saudi Arabia). 6. Children's toys if installed. 7. Installment system orders cannot be returned. After we receive the product, it will be inspected by our team to ensure it meets our return conditions. The refund process will be carried out according to our refund policy. Refund policy: You can recover your money if the product is returned within a maximum of 7 days. The pre-paid amount will be transferred minus the cost of (outgoing shipping + return shipping) to your bank account. The cost of outgoing and return shipping depends on the weight and size of the products, and details will be sent to the customer upon order. Note: If there is any problem with the product, we will replace it within the same period mentioned without shipping fees or any cost to the customer. The money policy for replacement: The difference between the price of the old and new product plus the cost of round-trip shipping for the replacement will be calculated.